Phone: +1 817-999-6727
Location: Weatherford, TX
Phone: +1 817-999-6727
Location: Weatherford, TX
DataMill's products are offered at a significant cost
savings due to our Application Services Provider
(ASP) program.
Application service providers offer an outsourcing
mechanism whereby they develop, supply and manage
application software and hardware for their customers,
thus freeing up customers' internal IT resources.
DataMill offers access and use of its products
via the Internet. After a low initial fee, you must
"rent" access to our applications hosted on our
servers. This is our annual support fee. If you fail
to renew your annual support, DataMill will discontinue
your service. If you have allowed your support to
lapse, paying it current from the time of expiration,
and purchasing one additional year's coverage in
advance can reinstate it.
At all times, the data collected by our customer
and stored on our servers is owned by the customer.
Obviously, DataMill uses your support revenue to maintain the
quality and availability of support that you have grown to expect.
We also use a portion of the annual support revenue to fund
part of the ongoing research and development of the product line.
This helps insure that DataMill will have a real-time solution
for you when a new industry challenge arises.
Annual support provides:
Multiple/Redundant Internet Connections
1. Full Transit Peers
2. Cable & Wireless (old MCI Backbone)
3. MCI/Worldcom (UUNET)
4. SPRINT
5. SAVVIS
6. ATT/CERFNET
Monitor servers
1. Potential disk failures
2. Memory leaks
3. Unbalanced processor utilization
4. Failing network cards
Security
1. Hardware/software firewall's
2. Verisign Global ID 128 Bit Encryption (No Export License Required)
3. Security camera's, electronic lock's security of network and telecommunication rooms
Data/Power Back-up
1. All servers support Level 5 RAID
2. Off-site data back-up
3. 8 hour Diesel generator emergency power
4. Redundant air conditioning systems
Twenty-four hours a day, 365 days a year, DataMill stands ready
on our phone line to service your queries.
For after-hours service, please use phone support.
Phone For immediate support by phone, dial 817-999-6727,
24 hours per day, every day of the year. Leave a detailed
description of your matter and indicate the urgency.
Always include you return phone number or after-hours
access method in your message. There is no time limit
on the length of your message. A member of Technical
Services will be paged immediately upon your completion
of the message.
E-Mail For technical assistance, the best means
of non-urgent support is to use RepairData?s online
support by clicking Help > Help Desk and then create a
ticket. If you are unable to access RepairData, then
send email to Technical Services directly at
sales@repairdata.com
All major and minor revisions and versions of operating software,
and the phone support required to implement them,
are provided at no charge.